sopp+sopp are delighted to announce the appointment of our new Operations Director, Nick Thackray.  This appointment is a key element in our focus on operational efficiency, and delivering smarter, fleet-tailored solutions for our operator customers.  In this interview, Nick shares his career journey with the business, explores key challenges facing fleet operators in the fast-changing transport sector, and outlines his vision for driving operational performance, service excellence, and further growth at sopp+sopp. 

Since the beginning of the conflict between the United States and Iran on Feb 28th, marine traffic passing through the Strait of Hormuz has been at an all time low. This has left major trade ports - like Dubai, Abu Dhabi, and Doha, at a complete stalemate - cutting off much of the world’s supply of crude oil, natural gas, and essential raw materials.

sopp+sopp’s First Call Resolution process connects fleet drivers with our skilled claims handlers via video link from the roadside - enabling us to assess vehicle damage in real-time, and act quickly to identify repair & recovery requirements.

One week after hosting our first ever Customer Forum for fleet professionals, we’re reflecting on what was an insightful and highly valuable event for our customers.

Fleet Connect will bring together fleet professionals from across the UK for an exclusive, insight-driven event.

The fleet accident management experts here at sopp+sopp have designed this forum with a clear purpose: to deliver real value to our customers and continue enhancing the service and support we provide to them every day.

The fleet management market is fast-moving - especially in the current age of EV adoption, AI-integration, and an increasingly technologically advanced vehicle parc.  

sopp+sopp are delighted to have been named Fleet News Recommended Supplier for Accident Management, 2026. Since our conception in 2003, we’ve worked with some of the UK’s best-known fleets to deliver market-leading accident & claims management solutions.

A vital part of growth for sopp+sopp is being able to attract and keep new customers. We need to be able to continuously demonstrate that we can adapt to different customer needs and showcase how our services can really benefit new prospects in the commercial fleet industry.

For fleets, unreported vehicle damage isn’t just an aesthetic issue - it’s a key contributor to unplanned downtime, increased maintenance costs, and critically, safety & compliance issues.

Here we discuss why unreported damage is such a crucial issue for fleet operators, and the steps they can take to reduce its occurrence.

sopp+sopp are delighted to announce the launch of our brand-new AI-powered FNOL validation tool: SafetyNet - which helps to identify incident severity, liability, and common fraud markers for our fleet customers.

sopp+sopp’s market-leading Uninsured Loss Recovery solution, launched in December 2023, has to date recovered more than £3.5 million in non-fault incident costs on behalf of our fleet customers - £2.6 Million in the past 12 months alone.

Our dedicated Loss Recovery Team is headed by Steph Farrar - sopp+sopp’s Third-Party Claims Director - helping fleets to identify, intercept, and retrieve costs from at-fault third parties under a variety of incident circumstances.

In-vehicle video monitoring is fast becoming a staple of proactive fleet risk management. Connected cameras not only help fleets monitor and improve driver behaviour, but also provide vital evidence when incidents occur - enabling fast decision-making, accurate liability assessment, and better protection for both drivers and businesses.

Artificial Intelligence and its applications are reshaping the foundations of how every industry operates, and the world of fleet management is no exception.

From automated vehicle damage inspections, to route optimisation and predictive maintenance, smart tech is helping fleets respond more strategically to some of their most common operational challenges and objectives.

The UK government has announced sweeping changes to the ZEV (Zero Emission Vehicle) Mandate, which requires all cars and vans on UK roads to be completely emission-free by 2035. Here we explore the key changes announced to the UK’s ZEV mandate in 2025, and the possible implications they could bring for fleet operators.

We caught up with Callum Langan, Managing Director at sopp+sopp, to talk about his journey through the business, from answering FNOL calls in a paper-based contact centre to leading one of the UK’s most innovative fleet accident management specialists.

Smarter, more accurate data solutions are helping fleets predict their vehicles’ maintenance needs ahead of time - reducing the risk of downtime, and giving them more control over repair costs. But how exactly do these ‘predictive maintenance’ strategies work, and what goes into making them a reality across large, complex fleets of vehicles?

As the seasons shift, so do the challenges facing your drivers and vehicles. While spring might feel like a welcome break after the harsh winter months, it brings its own unique set of risks - from pothole-riddled roads and unpredictable showers, to busier highways and public spaces.

Joe Seys leads some of the teams that help us deliver expert engineering solution to our fleet and commercial insurance customers. We caught up with Joe to discuss his career, his team at sopp+sopp, and the projects that are driving even better service for our customers.  

EV Battery Longevity is an emerging, and increasingly critical consideration for fleets transitioning to electric & hybrid vehicles. Here we discuss the factors that impact battery health, longevity, and performance - and what fleets can do to extend their lifespans.

With 2025 firmly underway, we explore our projections for what the next 12 months may hold for fleet operators, their claims partners, and the wider automotive industry.