Services
First Notification of Loss (FNOL)
Our in-house, UK based FNOL solution provides a 24/7 365 incident reporting service with immediate access to support and ancillary services for drivers at the roadside.
With FNOL question sets fully customisable, integrations into industry specific platforms and APIs to retrieve relevant information from customer data sources, each fleet is guaranteed accurate, business and sector relevant, real-time data specific to their incident management needs.
With a library of APIs available for integration, completed FNOL documentation is distributed immediately, providing instant notification to all key stakeholders
Vehicle Recovery
A fully-managed, integrated vehicle recovery service comes as standard with our FNOL solution. This gives 24/7 365 support to drivers at the roadside. Whatever size vehicle - from two-wheels to 18 - our recovery partner is accredited, equipped, and experienced in the recovery of motorcycles, cars, Light Goods Vehicles (LGV), Public Service Vehicles (PSV), Heavy Goods Vehicles (HGV), construction plant and farm machinery.
Accreditations include ADR, carriage of dangerous or hazardous goods. System integration enables instant deployment of recovery services, which include incident recovery, load transhipment, vehicle movement and storage management. In addition, this integration provides real-time progress updates, enabling consistent customer communication throughout the process.
Video Monitoring
sopp+sopp provides an in-house 24/7 365 video monitoring service. Our solution is technology agnostic, which means that we can integrate with any in-vehicle hardware or software already in use by a fleet.
Our video monitoring team use footage received through integration with in-vehicle telematics and camera devices to provide an active risk management solution made up of incident detection, incident severity validation, liability identification and driver analysis.
Not only does this footage provide greater context for risk and incident management, the access to faster, richer data insight also maximises third party intervention opportunities and claims defensibility.
Post Admin
There are many complex challenges involved with the day-to-day management of fleets, that's why at sopp+sopp, we're focused on simplifying and automating incident related processes.
One key area this applies to is in reducing the demand on fleet operators to be heavily involved in post-incident administration. sopp+sopp can support customers by lightening the load when it comes to administrative tasks, such as post-incident investigations, and the production of driver de-brief documentation.
Third Party Intervention & Claims Settlement
The sopp+sopp in-house Third-Party Intervention solution operates on a 24/7 365 basis.
This round the clock capability gives us the ability to make immediate contact with third parties - regardless of when the incident took place. This strengthens the ability to mitigate the costs associated with an at-fault motor incident and enhances brand reputation.
By taking a proactive and empathetic approach, customer satisfaction levels are consistently high, while occurrences of fraud and exaggerated claims are reduced.
Smart Repair Deployment
At sopp+sopp we’ve implemented a comprehensive triage and deployment process designed to get fleet vehicles back on the road as quickly as possible, whilst also controlling the cost of repair.
Our blend of technology, experienced claims handlers and engineers, matches a detailed understanding of the repair requirement of each vehicle, with the capability and real-time capacity of each repair solution across the network. Whether it's a roadside, mobile, bodyshop or specialist repair, we'll find the right solution, first time, every time.
Effective Repair Management
Our dedicated in-house repair management team works proactively on behalf of our customers to reduce vehicle downtime once a repair has been deployed. This is achieved through an embedded exception management programme and dynamic, task-based workflow engine configured to optimise service delivery and reduce repair durations.
We provide transparent visibility of repair progression and deliver real-time repair status updates tailored to individual fleet operator and driver communication requirements.
In-house Engineering
The sopp+sopp in-house engineering team is comprised of over 60 engineers who validate all estimates, work on our customers' behalf to manage costs, support sustainability targets, promote safety initiatives and drive down key-to-key durations.
All of our engineers are appropriately qualified, with specialists in all major repair methodologies across all vehicle types - including specialist commercial and alternative fuel vehicles.
Our use of technology to optimise accuracy and efficiency means repair authorisation and total loss identification is expedited. Costs are further controlled through integration and collaboration between engineering and Activate Parts, supporting opportunities to implement green or alternative parts where appropriate.
Uninsured Loss Recovery (ULR)
sopp+sopp support our fleet customers in limiting overall claims expenditure, by seeking to recover all uninsured losses from the at-fault insurer.
All recovery data is visible and available for analysis in real-time for both live and legacy claims. Our ability to maximise recovery is aided by bespoke workflows built into our claims handling processes. By adopting a robust recovery strategy on all heads of loss - including loss of use or earnings - customers can be assured of consistently high recovery rates.
De-Fleeting
sopp+sopp have extensive experience in providing support for customers when de-fleeting vehicles, covering both owned and leased assets.
At the end of a lease - as a result of long-standing established relationships with the majority of finance and leasing companies - sopp+sopp can provide support for all elements of cost control, including vehicle damage assessment, provision of repair and refurbishment services, as well as acting as an independent arbitrator between funder and customer.
For owned assets we can assist with maximising sales revenue as a result of processes in place with our large panel of commercial buyers. Alternatively, in support of sustainability, we can facilitate the breaking of vehicles in order to ringfence the parts for future green parts initiatives.
Unreported Claim Management
Alleged incidents or unreported claims are a challenge for commercial fleets due to a brands exposure to exaggerated and fraudulent claims. sopp+sopp have established processes in place to ensure any third party reported claim is fully investigated to accurately determine they are both genuine and not exaggerated.
With access to multiple data sources and integrations to determine vehicle location, our team can validate circumstance, severity and compliance to support genuine third party customers and repudiate falsified claims