Rigorous Cost Control & Brand Protection
At sopp+sopp we work collaboratively with customers to achieve the best possible outcome on motor claims. We provide tailored incident reporting processes that deliver accurate and consistent detail, maximising opportunities to protect claims expenditure. Where we manage repairs, we target a reduction in repair expenditure and key-to-key times, whilst maintaining repair quality.
We operate an in-house engineering team to validate own damage repair outlay and ensure quality repair standards are consistently achieved. Our engineers are fully qualified and – with a specialist commercial vehicle team – experienced across all vehicle types. In addition, our engineers work diligently to repudiate exaggerated or non-accident-related damage on third party claims.
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With the ability to dedicate resources across customer accounts, our teams - from engineering to account management - apply their sector expertise to drive best outcomes, and develop a detailed knowledge of each fleet's business, vehicle types and repair standards, to meet and exceed service expectations.
With our in-house teams and Claims Management System (CMS) providing complete control and visibility over the claim and repair journey - including data capture and exception handling - sopp+sopp work as an extension of our customers team to effectively manage costs and protect reputational values.
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The sopp+sopp in-house Third-Party Intervention solution operates on a 24/7 365 basis.
This round the clock capability means that we are able to make immediate contact with third parties - regardless of when the incident took place.
This strengthens our ability to mitigate the costs associated with an at-fault motor incident and enhances brand reputation. By taking a proactive and empathetic approach, customer satisfaction levels are consistently high, while occurrences of fraud and exaggerated claims are significantly reduced.
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In assigning dedicated engineers to our fleet customer accounts, we ensure that there is clear alignment and understanding of the repair requirements and standards expected on each vehicle within the fleet. This can vary hugely on different vehicle types and from fleet to fleet, which is why this approach has been adopted. Working collaboratively to know and understand our customers' differing requirements is the sopp+sopp way.
This compliance to standards extends to not just the repair itself but the adherence to brand guidelines when it comes to the application of decals and paint, delivering a consistent "on brand" finish to each repair.
Third party claims costs are further controlled by our market leading, 24/7 365 proactive third-party intervention solution. We have expert claims handlers who support and build trusted relationships with third parties. Our innovative support tools give us a thorough understanding of all third-party circumstances and vehicle damage, which leads to a high first call resolution - another key component in keeping the third party within the service - controlling costs and enhancing brand protection.
If you'd like to see how sopp+sopp's rigorous cost control & brand protection solutions can benefit your fleet, then please get in touch below.