Our Approach
True customer partnership
We work alongside our customers and listen carefully, not just to the initial brief, but throughout the term of our partnership. We act quickly on change requests and proactively identify opportunities for service or relationship improvement.
Tailored service delivery to meet customer requirements and ensure market leading performance, every time
Continual investment in the latest technology
Proactive development of services and solutions in line with customer and industry needs
Anonymised benchmarking of best-in-class performance across our wide and diverse customer base
Collaborative partner eco-system
sopp+sopp adopt a true partnership approach when working with customers, intermediaries, and suppliers. We provide open, clear lines of communication and our embedded continuous improvement strategy ensures that we recognise opportunities for improvement and work collaboratively to implement them.
The central point in the claims and repair management supply chain for our customers
Our Claims Management System (CMS) can connect to any platform, combining claims progress, data, and documentation
We collaborate to create a single fleet management solution that includes fleet and insurance teams, and third-party technology such as telematics and cameras
Focused on cost control
Managing costs on behalf of our customers is a high priority at sopp+sopp. This starts with providing a quality, accurate FNOL and ensuring a "right first time" repair deployment.
This is further supported by our in-house engineering team, proactive third-party intervention and tailored parts provision packages offered via Activate Parts.
“sopp+sopp have demonstrated that even during extremely challenging times, they remain focused on understanding Centrica’s needs and bringing innovative solutions to the table that enable us to leverage their technology, people and services to deliver measurable benefits.
With the advancements in vehicle technology, growth in data volumes and increased customer expectations it’s important that Centrica choose partners that truly understand our vision, strategy and challenges – sopp+sopp are one such partner and we look forward to continuing our collaboration.”
The sopp+sopp story
sopp+sopp founded to service national depots for a large supermarket.
Highlights:
Number of employees: 2
Number of customers: 1
Founded by Jamie Sopp
Launched HGV desktop & physical engineering
Launched ancillary services include vehicle de-fleeting
Growing team moved into sopp+sopp’s first offices.
Highlights:
Number of employees: 4
Number of customers: 2
Launched HGV repair network
Launched fleet rebranding project management
Launched first in-house claims management system (CMS) enabling bespoke services.
Highlights:
Number of employees: 6
Number of customers: 3
First in-house CMS, enables system-led bespoke services that will come to be the cornerstone of the sopp+sopp offering.
Extended range of services to include 24/7 365 FNOL and car and van repair network.
Highlights:
Number of employees: 20
24/7 365 in house FNOL solution means we’re always there when customers need us
First approved repair partners join car and van repair network
Highly successful third- party intervention solution brought to market.
Highlights:
Number of employees: 40
Number of customers: 8
Third party intervention solution offers impressive cost savings and reputation management
Launched video monitoring solution as customers moved into double figures.
Highlights:
Number of employees: 60
Number of customers: 11
Video monitoring solution brings enhanced focus on fleet safety
Acquired by Activate Group resulting in significant investment and innovation in solutions and technology. Launched specialist parts division.
Highlights:
Number of employees: 100
Number of customers: 27
Activate Parts created to solve customer challenges with parts supply
Moved to current, state-of-the-art offices and transitioned to in-house CMS. Activate Accident Repair body shops launched.
Highlights:
Number of customers: 37
Moved to purpose-built Peterborough office
In-house CMS enhances bespoke capability and service automation
Online self-serve, real-time, 24/7 MI platform gives customers full transparency
Enhanced existing repair network as Activate Group opened the first of its owned Activate Accident Repair body shops, giving more control over repair capability and capacity
Achieved ISO27001
Grew repair network capability and capacity and launched innovative AutoFNOL solution utilising in-vehicle technology. Exceeded 200,000 claims processed within the CMS.
Highlights:
Number of customers: 48
Transitioned to homeworking in 24 hours during Covid-19 pandemic, with no impact to service levels
AutoFNOL automatically detects incidents via in-vehicle technology, resulting in quicker identification and capture of incident data
Activate Group claims management system exceeds 200,000 new claim milestone
Achieved PAS 2060 carbon neutrality accreditation across Activate Group and launched mobile repair solution.
Highlights:
Number of customers: 54
New mobile repair solution provides greater flexibility for vehicle repair
Partnership with Driving for Better Business brings accident management insights to the wider fleet community
340+
partner repair network
130+
customers
150,000+
claims handled a year
People
Our people are the heart of our business. They deliver exceptional service to our customers, and we’re committed to helping them build their skills, and recognising their achievements.
We have a strong culture of striving for better in everything we do and encourage team members to focus on their development from day one. From our in-house training team who deliver a full induction, to our people manager development programme, or the chance to work on a one-off project there’s certainly plenty of opportunity to grow.
Everyone is different, and we don’t take a one size fits all approach. Our people have regular one-to-ones to celebrate their strengths and agree how to work on areas for development with a plan tailored to their personal goals.
Whether supporting drivers on the phone or working behind the scenes, every role at sopp+sopp is designed to benefit our customers. Our focus on learning and development brings fantastic benefits for us, our team and our customers.
Business and continuous improvements
Our Business Improvements Team operates across all Activate Group brands ensuring our commitment and investment in business and continuous improvement is embedded in everything we do.
By following a continuous cycle of education, testing and refinement, we develop a greater understanding of our customers across all internal teams and - by measuring customer satisfaction at regular milestones in the journey - identify areas that are performing well or need improving. This leads into the refinement stages of the process where we take our learnings and feed into our improvement strategy - continuously working to improve the quality of the solutions and services we provide.
“Everyone – our people, customers and partners – benefit from an improvement process that focuses on education, testing and refinement. There’s no better way to identify opportunities for improvement and striving for better”